The Brief
As Mova Mobility expanded its services, managing transport operations through spreadsheets, messaging tools, and disconnected workflows became increasingly inefficient and error-prone. Teams lacked a unified environment for coordinating reservations, managing vehicles and personnel, monitoring operational activity, and maintaining consistent customer and booking records. The introduction of Mova Pass added another layer of complexity: subscriptions, bus lines, physical cards, subscription control, and payments needed to work together as part of a coherent operational process. Without an integrated system, connecting these activities and maintaining reliable oversight became increasingly difficult. Mova Mobility needed a centralized platform that could digitize its operational workflows, improve visibility across departments, and connect its transport management activities with the growing Mova Pass ecosystem.
Approach
- 01
Architected and developed a custom operations platform using React, TypeScript, and Vite for the frontend, with Laravel providing the backend API layer. Structured the application around modular business domains to support the company's expanding operational requirements.
- 02
Built dedicated modules for reservations, orders, fleet management, personnel, customer records, ratings, support requests, notifications, and operational dashboards, bringing day-to-day activities into a unified interface.
- 03
Developed subscription and physical-card management workflows, including NFC card reading to identify cards associated with Mova Pass subscriptions and support subscription control. Connected card management with bus-line configuration and the broader subscription administration workflow.
- 04
Implemented dedicated workflows for payment administration, operational expenses, financial payouts, wallet configuration, and billing settings, consolidating key financial activities within the management platform.
- 05
Integrated Mapbox to provide interactive route visualization and map-based operational monitoring. Designed the platform to give authorized teams a clearer view of transport activity and support more informed operational decisions.
- 06
Integrated Redis caching and background job processing to support responsive workflows, reduce unnecessary processing, and handle asynchronous operations.
- 07
Implemented role-based access for different operational responsibilities, alongside activity logs and configurable settings for general operations, payments, notifications, pricing rules, and billing.
- 08
Organized the platform into distinct functional modules to accommodate future capabilities, including deeper operational analytics, fleet maintenance workflows, and additional mobility services.
Result
Delivered an integrated operations and mobility management platform that brings Mova Mobility's core transport workflows and Mova Pass administration into one system. Centralized reservations, fleet and personnel management, customer operations, payments, and financial workflows while introducing NFC card reading to support physical-card identification and subscription control. The platform provides a more structured way to coordinate operational activities, manage connected subscription services, and oversee transport workflows through dedicated dashboards and administrative modules. Its modular architecture establishes a foundation for continued expansion of Mova Mobility's digital operations and connected mobility ecosystem.